cc77 FAQ

21+  In accordance with PAGCOR regulations, you must be at least 21 years old to register and play on cc77. This is a strict legal requirement for online casino gambling in the Philippines. cc77 verifies the age of every player during the KYC (Know Your Customer) process. Any account found to belong to a person under 21 will be immediately suspended and all funds returned.

cc77 requires KYC verification to comply with PAGCOR regulations and the Philippine Anti-Money Laundering Act. You will need to submit:

• A valid government-issued photo ID (passport, SSS ID, PhilSys National ID, driver's license, or PRC ID)
• A selfie holding your ID
• Proof of address (utility bill, bank statement, or barangay certificate dated within the last 3 months)

Documents are reviewed within 24–48 hours. You can still browse cc77 while verification is pending, but deposits and withdrawals require a verified account.

No. cc77 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of the cc77 Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login details, use the "Forgot Password" option on the cc77 Login page or contact support for assistance.

Go to the cc77 Login page and click "Forgot Password." Enter your registered email address or mobile number. You'll receive a password reset link via email or an OTP via SMS. Follow the instructions to set a new password. For security, cc77 recommends using a strong, unique password that you don't use on any other site. If you're still having trouble, contact cc77 support via live chat 24/7.

cc77 supports the most popular payment methods used by Filipino players:

• GCash — instant deposits, widely used across the Philippines
• PayMaya / Maya — fast and convenient e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

All transactions are processed in Philippine Peso (PHP). cc77 does not accept credit card deposits or cryptocurrency of any kind.

The minimum deposit on cc77 is ₱100 for GCash and Maya, and ₱500 for bank transfers. There is no maximum deposit limit for standard accounts, though high-value deposits may require additional verification in line with PAGCOR and AMLA requirements. Deposits via GCash and Maya are typically credited to your cc77 account instantly.

GCash and Maya deposits are credited instantly in most cases. Bank transfers typically take 15 minutes to 2 hours during banking hours (Monday–Friday, 8am–5pm). If your deposit has not appeared after 2 hours, please contact cc77 support via live chat with your transaction reference number and we'll resolve it promptly.

cc77 does not charge any fees for deposits. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees. Please check with your payment provider for their current fee schedule. cc77 recommends using GCash or Maya for fee-free, instant deposits.

Log in to your cc77 account and go to the "Withdraw" section in your account dashboard. Select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount, and confirm. Withdrawals are processed to the same payment method used for your most recent deposit, in line with anti-money laundering requirements. Make sure your KYC verification is complete before requesting a withdrawal.

cc77 processes withdrawal requests within 1–3 business hours for verified accounts. GCash and Maya withdrawals are typically received within minutes of processing. Bank transfers may take up to 1 business day depending on your bank. cc77 does not hold or delay withdrawals — your winnings are yours and we make it easy to access them.

The minimum withdrawal amount on cc77 is ₱200 for GCash and Maya, and ₱500 for bank transfers. There is no maximum withdrawal limit for standard verified accounts, though very large withdrawals may be subject to additional verification as required by PAGCOR and AMLA regulations.

cc77 offers a welcome bonus for new Filipino players upon their first deposit. The specific bonus amount and terms are displayed on the cc77 promotions page within your account after registration. All bonuses are subject to wagering requirements — please read the full bonus terms before claiming. Bonuses are credited in PHP and can be used across cc77's full game library including slots, bingo, and live casino games.

A wagering requirement (also called a playthrough requirement) means you need to wager the bonus amount a certain number of times before you can withdraw bonus-derived winnings. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements vary by promotion — always check the specific terms for each bonus on cc77.

Yes! cc77 regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on selected slots, and special event promotions tied to Filipino holidays and major sporting events like PBA playoffs, NBA Finals, and UFC fight nights. Log in to your cc77 account and check the Promotions section to see all currently active offers available to your account.

cc77 offers a wide variety of online casino games for Filipino players, including:

• Slots — hundreds of video slots from top providers, accessible via the Slot page
• Bingo — classic and modern bingo variants popular with Filipino players, on the Bingo page
• Diving — exciting crash-style diving games on the Diving page
• Plinko — the fan-favourite ball-drop game on the Plinko page
• Live Casino — real-time table games with live dealers, available through cc77 Casino

New games are added regularly. Check the cc77 lobby for the latest additions.

Yes. All games on cc77 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, draw, or round. cc77 operates under PAGCOR regulations, which require regular audits of game fairness and RNG integrity. Live casino games are streamed in real time with professional dealers, providing full transparency of every card dealt and every wheel spin.

Absolutely. cc77 is fully optimised for mobile play on both Android and iOS devices. You can access the full cc77 game library directly through your mobile browser — no app download required. The cc77 mobile experience is designed for smooth gameplay even on standard Philippine mobile data connections, so you can play from Manila, Cebu, Davao, or anywhere in the country.

cc77 provides a full suite of responsible gaming tools to help players stay in control:

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit
• Loss limits — define the maximum you're comfortable losing in a given period
• Session time alerts — get notified when you've been playing for a set duration
• Cool-off periods — pause real-money gaming for 24 hours, 7 days, or 30 days
• Self-exclusion — close your account for a minimum of 6 months or permanently

All tools are available in your account settings. For full details, visit the Responsible Gaming page.

To self-exclude, log in to your cc77 account, go to Account Settings, and select the "Responsible Gaming" tab. Choose "Self-Exclusion," select your preferred exclusion period (minimum 6 months or permanent), and confirm. Self-exclusion takes effect immediately and cannot be reversed during the exclusion period. You can also request self-exclusion directly through cc77's 24/7 live chat support if you need it actioned urgently. Remember: Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out to:

• PAGCOR Responsible Gaming Hotline — contact PAGCOR directly for referrals to counselling services
• National Center for Mental Health (NCMH) — crisis hotline available for mental health support
• cc77 Support Team — available 24/7 via live chat to help you activate any responsible gaming tool

For more information on cc77's player protection commitments, visit our Responsible Gaming page.

Yes. cc77 uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. cc77 complies with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and PAGCOR data protection requirements. For full details on how we handle your data, please read our Privacy Policy.

cc77 recommends the following to keep your account secure:

• Use a strong, unique password that you don't use on any other site
• Enable two-factor authentication (2FA) in your account security settings
• Never share your login credentials with anyone — cc77 staff will never ask for your password
• Always log out after playing, especially on shared or public devices
• Report any suspicious activity on your account to cc77 support immediately